Welcome to Healthy Pets Shop’s FAQ section! We’re here to help you with any questions about our premium pet care products and services. Below you’ll find answers to our most common queries about ordering, delivery, products, and more.
About Our Products
What types of pet products do you offer?
We specialise in premium health and wellness products for cats, dogs, horses, and small animals like guinea pigs. Our range includes:
- Behavioural products and supplements
- Ear and eye care solutions
- Grooming and skin care products
- Joint supplements and worming treatments
- Dental care products
- Digestive care supplements
- Flea and tick treatments
Are your products suitable for all breeds and ages?
Most of our products are formulated for general use, but some may have specific age or breed recommendations. Please check individual product descriptions for details or contact our customer service team at [email protected] for personalised advice.
Ordering & Account Questions
How do I place an order?
Simply browse our website, add your selected items to cart, and proceed to checkout. You’ll need to provide delivery details and choose your preferred payment method (Visa, MasterCard, JCB, or PayPal).
Do I need to create an account to order?
While you can checkout as a guest, creating an account allows you to track orders more easily, save your delivery details for faster checkout, and view your order history. We never share your information with third parties.
Shipping & Delivery
Where do you deliver?
We offer seamless global delivery to most countries, excluding some remote areas in Asia and other regions. During checkout, our system will automatically confirm if we can deliver to your location.
What are my delivery options?
We offer two shipping methods:
- Standard Express Shipping (£12.95): Shipped via DHL or FedEx, arriving within 10-15 days after dispatch (1-2 day processing). Ideal for urgent needs like worming tablets or flea treatments.
- Free Standard Shipping: Available for orders over £50, shipped via EMS with delivery in 15-25 days after dispatch. Perfect for stocking up on regular essentials.
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). Prescription items like dental medications may require additional processing time for veterinary approval.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
While we don’t charge additional fees, international orders may be subject to local customs duties or taxes. We provide all necessary documentation to help streamline customs clearance.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Products must be unopened and in original condition. To initiate a return, please contact our Bristol-based team at [email protected].
What if my pet product arrives damaged?
We take great care with our secure packaging, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Still have questions? Our friendly customer service team is always happy to help! Contact us at [email protected] or visit our contact page for more ways to reach us.
Healthy Pets Shop
85 St Stephen’s St, Bristol, GB BS1S 8YN
Your trusted global partner in premium pet care