Last Updated: [Insert Date]

Welcome to Healthy Pets Shop! These Terms and Conditions govern your use of our website happypetsproducts.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Commitment to You

At Healthy Pets Shop, we’re dedicated to providing premium pet care products with exceptional service. Our terms are designed to create a transparent, fair shopping experience for pet owners worldwide (excluding certain Asian countries and remote areas).

2. Website Use

2.1 Access and Account

You may browse our site without creating an account, but purchasing requires account registration. You agree to provide accurate information and keep login details secure.

2.2 Intellectual Property

All content on our site (text, images, logos, product information) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2.3 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with site functionality
  • Submit false information

3. Products and Services

3.1 Product Information

We take care to ensure product descriptions and images are accurate, but slight variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Range

We specialize in premium pet care products including:

  • Cat and dog grooming supplies
  • Dental care products
  • Behavioral aids
  • Health supplements
  • Flea/tick treatments
  • Specialty products for other animals

3.3 Product Safety

Our products are designed for animal use only. Follow all instructions carefully and consult your veterinarian if unsure about product suitability for your pet.

4. Ordering and Payment

4.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. Order confirmation emails don’t constitute acceptance.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we ship your order.

5. Shipping and Delivery

5.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

Standard Shipping: £12.95 (orders under £50) via DHL/FedEx – 10-15 business days after dispatch

Free Shipping: Orders £50+ via EMS – 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

5.3 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote areas. Some products may have additional shipping restrictions.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused, original packaging items with proof of purchase. Some health products cannot be returned for safety reasons.

6.2 Non-Returnable Items

  • Opened worming tablets/treatments
  • Opened flea/tick treatments
  • Partially used ear/eye cleaners
  • Supplements with broken seals

6.3 Return Process

Contact us within 15 days at [email protected] with your order details. We’ll provide return instructions if approved.

6.4 Refunds

Refunds are issued to the original payment method within 3-5 business days of receiving your return. Return shipping is at customer’s expense unless the error was ours.

7. Customer Responsibilities

7.1 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays or failures due to incorrect information.

7.2 Product Use

You’re responsible for:

  • Reading all product instructions
  • Consulting a vet when appropriate
  • Proper storage and use of products
  • Checking products upon arrival

8. Our Liability

Healthy Pets Shop’s liability is limited to the purchase price of products. We’re not liable for:

  • Indirect or consequential losses
  • Incorrect product use
  • Events beyond our reasonable control
  • Third-party actions

Nothing in these terms affects your statutory rights.

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your personal data.

10. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these terms:

Email: [email protected]
Phone: +44 (0)117 123 4567
Address: 85 St Stephen’s St, Bristol, GB BS1S 8YN

Thank you for choosing Healthy Pets Shop for your pet’s wellbeing!